This position is under the direct supervision of the Senior Clerical Supervisor -SES. This position is identified as a highly sensitive position and is responsible for receiving money and performing tasks involving financial trust. This position requires a background screening and fingerprinting. This position is identified as a key custodian for designated areas. Adheres to Information Security policies and procedures.

This position will provide patient-centered interactions:

Respect patient and family values and expressed needs.

Encourage patients to expand their role in decision-making, health-related behaviors, and self-management.

Communicate with their patients in a culturally appropriate manner, in a language and at a level that the patient understands.

Provide self-management support through goal setting and action planning.

Obtain feedback from patients/family about their healthcare experience and use this information for quality improvement.

Serves as clerical support to the reception office for Walton CHD.

Maintains smooth clinic flow by adhering to the daily appointment schedule. Greets and acknowledges clients when registering for clinic appointments to ensure the clients are checked in timely according to Department policy and procedure. All patients/clients are to be greeted in a positive and friendly manner.

Prepares medical charts prior to client appointments adhering to records management system guidelines. Verifies and updates patient/client information into the HMS database system. Obtain/verify Medicaid, Medicare, and/or third party insurance information from clients along with obtaining Medicaid/Medicare/third party service authorization prior to routing patients/clients through clinic. Conducts Financial Interviews with clients in order to determine eligibility along with determining the clients sliding fee scale with following information security policies and procedures for all health department programs.

Obtain vital information for patient/client integration in HMS system. Input demographics, financial data, and record information in HMS system for fee collection and reports. Verifies income and information for completeness and accuracy. Verifies Medicaid eligibility using FLMMIS and other Insurance Portals. Provide routine information to patients/clients regarding appointments, programs, clinic schedules, medical release forms as requested adhering to Records Management Guidelines. Processing Presumptive Eligibility for Pregnant Women (PEPW) applications.

Performs cashier functions which includes collecting nominal fee, outstanding balances and payments according to clients sliding fee scale. Ensures correct ICD-10 service codes are recorded in HMS System and issues receipt to patients at time of service. Responsible for ensuring a receipt detail report, cash drawer receipt, daily posting and services reports are printed daily according to the DOHP 56-66-13 Finance and Accounting/Accounts Receivable Policy and the Office of Budget and Revenue Management/Cash Handling Policy DOHP 57-01-15.

Ensures copier in the clerical area is well stocked. Monitors forms inventory and replenishes forms as necessary. Completes time entry and EAR entry on a daily basis. Performs active duty during disaster as required which may be indeterminate periods of time.

May be required to travel to provide clerical support at satellite clinics. May be required to work evenings and week-end shifts as needed to support clinic operations. Serve on Health Department committees as requested and actively participate in Departmental and CHD Staff Meetings. Attend out of town training sessions and/or program meetings on DOH updates. Performs all other duties as assigned by immediate supervisor.

Note: The Knowledge, Skills and Abilities (KSAs) identified in this class specification represent those needed to perform the duties of this class. ( Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

Knowledge of general office procedures and practices to include working knowledge of Microsoft Office.

Ability to plan, organize and coordinate work activities.

Ability to follow instructions.

Ability to review data for accuracy and completeness.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):

Valid Driver s License

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Assigned purchasing card responsibilities.

Able to lift and carry 25 pounds.

Working hours: (A) Monday - Friday from 8:00 am to 5:00 pm (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) May be assigned to other clinic locations as needed for staff coverage.

NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

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